SouthEnd ARTS

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Year Founded:
Local Leader / Exec. Director:
K. Liles, Founder, Volunteer Executive Director
Main Address:
2143 Park Road
Charlotte, NC 28203
Studio 229 on Brevard in The Brooklyn Collective
229 Brevard Street
Event Site
Charlotte, NC 28202
Protagonist SouthEnd Brewery
227 Southside Drive
Suite A
Charlotte, NC 28217
Volunteer Opportunity:


Job Description
In this key member care role, you’ll send welcome notes to new members and thank then for their support of the organization. Send checkin email to see how things are going with members. Place a narrative in Constant Contact emails. Handle emails from people who are thinking about non renewal. You’ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing. Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
• Beyond a passion for the customer and ability for relationships, you’ll have general knowledge of current marketing offers.
• Contact customer in delinquent status to work to resolve billing disputes or collect
outstanding balances.
• Consult with and research customer concerns; explain billing charges and credits.
• Process paperwork for disconnects on member accounts classified as non-collectable.
• Support marketing department by sending quarterly surveys.
* Send monthly reports to supervisors.
• Basic computer/keyboarding skills.
• Capacity for listening, dealing and confrontation, and overcoming objections.
* Retail or Hospitality experience.
• Sales experience required (2+ years in a commissioned based environment preferred).
Education Requirements:
• High school diploma or general education degree (GED) necessary.

Committee Member

Open to

Skills Needed

No skills required


Next occurrence is
Wed, 06/23/2021  
Repeats every day from Apr 25th, 2021 to Apr 25th, 2022.
Opportunity can occur at any time, day or night, within a selected date range.

Location Details

Work from Anywhere