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Do you know how to work with difficult people? How many of these personalities do you recognize?

• The Know-It-Alls
  They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.
• The Passives
  These people never offer ideas or let you know where they stand.
• The Dictators
  They bully and intimidate. They're constantly demanding and brutally critical.
• The Gripers
  Is anything ever right with them? They prefer complaining to finding solutions.
• The "Yes" People
  They agree to any commitment, yet rarely deliver. You can't trust them to follow through.
• The "No" People
  They are quick to point out why something won't work. Worse, they're inflexible.

Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Concrete techniques for dealing with difficult people in the workplace and at home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home. It provides specific strategies for getting adversaries to cooperate … bullies to back off … wallflowers to open up … chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration and compromise will improve — and that makes for a more productive and efficient workplace for everyone.

How this program is structured …

It's structured for maximum learning. You'll experience a carefully designed combination of:

• Informative presentation
  Your trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in.
• Practice exercises
  You'll do some of these alone, and others with groups or a partner. Don't worry — no one will be singled out or embarrassed.
• Group discussion
  Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.