Year Founded
Local Leader/Exec. Director
Mr. John Hope Bryant, Founder
Jessica A Benavides , Financial Well-being Coach
Primary Contact Name
Jessica Benavides
Main Address

Bank of America
2405 Freedom Drive
Charlotte , NC 28208
United States

What We Do

Operation HOPE is the leading global provider of financial dignity education and economic empowerment programs for low-to-moderate income youth, individuals and families in underserved communities. Project 5117 is HOPE’s four-pronged approach to combating economic inequality. The programs under Project 5117 improve financial literacy, increase the ratio of business role models and business internships, reach America’s un-and underbanked citizens, strengthen small businesses and create new entrepreneurs. The end goal is the creation of economically stabilized communities. Bank of America with Operation HOPE to deliver financial literacy workshops in our communities through the HOPE Inside. Operation HOPE and HOPE Coalition America offer a variety of Disaster Financial Recovery services post disaster. Among them are the creation of a Disaster Recovery Budget. Assistance obtaining copies of lost or destroyed documents. Through workshops and one-on-one counseling, our financial wellbeing coaches empower clients to take control of their finances, by creating a budget, reducing and paying off debt, and clearing errors from their credit reports. Seventy-two percent of clients see a FICO score increase; 25 percent achieve a 700+ FICO score after six months of participation. As part of this program, you receive individual coaching sessions and workshops on credit and money management at no cost. 

Interesting Info
  • Operation HOPE was founded in 1992 in the wake of the LA Riots. Our founder, John HOPE Bryant realized that the problem was socio-economic.
  • The Hope Inside model received the 2016 Innovator of the year recognition by American Banker Magazine.
  • HOPE Coalition America, Operation HOPE’s Disaster Financial Recovery and Preparedness division, was created in response to the September 11 terrorist attacks.